Wireless not working on a HP-DV7T

[aschwarz1309]

Symptoms:

   1: F12 key on keyboard shows orange (wireless on)

  2:  F12 key is non-functional, can not press it to turn wreless on or off.

  3: Connecting to a wireless network fails:

     a: Clicking on taskbar network connect shows a pop-up showing that the wreless is down.
Setting the selection to

[aschwarz1309]

Sorry. The 'clicks' got away from me.

Symptoms:

   1: F12 key on keyboard shows orange (wireless on)

  2:  F12 key is non-functional, can not press it to turn wreless on or off.

  3: Connecting to a wireless network fails:

     a: Clicking on taskbar network connect shows a pop-up showing that the wreless is down.
        Setting the selection to 'manual' and pressing F12 has no effect.

       Setting the selection to "connect in 1 hour" has no effect.

4:  Running Wireless Troubleshoot shows that the Wireless is not connected, but provides no means to connect to wireless.

5:  Going to Control Panel->Network and Wireless does not allow me to turn the wireless on.

I'm stumped. I don't know what else to do. Does anyone have an idea as to how to turn the wrieless on or to troubleshoot the hardware, or anyything else for that matter.

art

[DavidSMP · Accepted solution]

@aschwarz1309,

Good Day. A warm welcome to the HP community. I reviewed the case. I will be delighted to assist you. Great diagnosis and excellent description of the issue, Kudos to you for that.

• Did you completely uninstall and reinstall the wireless card drivers?
• Do other devices on the same network, connect to the router and go online correctly?

For now, try these steps:

First off, the wireless card is not found in the bios.

• First, check if the computer connects using a hardwired Ethernet cable on a wired connection.

• If it does please perform these steps:

• Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that says delete the software for this device.
• Then restart the computer and update the bios and wireless network drivers from this link: https://support.hp.com/in-en/drivers/selfservice/hp-15-db0000-laptop-pc/20395843/model/23116373 and follow the on-screen instructions.
• Now check for issue resolution.

If the issue continues, then perform these steps:

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Now check if the issue gets fixed. If the problem continues, then perform all the prescribed steps from this link: https://support.hp.com/in-en/document/c04649175 (HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

If there are no hardware issues with the wireless card this should fix the issue. If it still continues, then perform a reset of Windows 10 from this link:  https://support.hp.com/in-en/document/c04742289  after backing up your important data.

This should do the trick for you if the wireless card is not faulty.

If the issue continues, then the wireless card is faulty. A great workaround would be is to buy a USB wireless dongle from Best Buy or Staples or from Amazon or e-bay and plug it to one of the USB ports of the computer. Then connect it to the router to go online. It is very economical and cost-effective and can be ordered for a song.  

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[aschwarz1309]

Sorry about the long delay. There were some ciritcal personal matters that had to be attened to.

You directed me to  link: link: https://support.hp.com/in-en/drivers/selfservice/hp-15-db0000-laptop-pc/20395843/model/23116373. At this link the indicated device is: HP Notebook - 15-db0016nm. For this device I entered my OS (Windows) and version (Win10-64). There is neither software nor drivers for this device.

I thnk went to the support location for my device, HP-Notebook DV7t and got the same results. In neither case did I see any further instructions.

Now I do know that Windows does have device drivers, but I do not know if it has one this driver. My thought is that once the drivers are deleted, with the instructions I have, I will not be able to restore my system.

Please instruct me as to how to proceed.

thanks

art

[DavidSMP]

@aschwarz1309,

I read your quick response and thanks for the update. It is great to have you back and your terrific efforts and commitment are greatly appreciated. Kudos to you. 

The other workaround is to use a wireless USB adapter to connect to the internet. it is cost effective and the best route to go considering the situation now. Please check the information from my previous post.

If there are no drivers available even in the manufacturer's website for this version of windows and if it not possible to roll back to the previous windows version then this would be the ideal thing to do.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead. and stay healthy 🙂

 Cheers!