Product: HP Pavilion 15.6 inch Laptop PC 15-eh1000 (15-eh1075cl)
Operating System: Microsoft Windows 10 (64-bit)
I just purchased an HP Pavilion from Costco and the WiFi signal is much weaker than my other three laptops. I have a Toshiba, Asus and Dell laptop. They seem to work fine with similar signal strength received from my WiFi WAPs. I have updated the drivers and called HP support, but at best it helped a little bit. It still is much weaker than my other laptops, and I am running WiFi Analyzer for Windows 10 to see the dbm levels received from both laptops that are side by side. The HP Pavilion is much lower. Any ideas. I have seen a lot of complaints about these wireless network chipsets / radios. Mine is a Realtek chipset.
Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips! I understand that you need assistance with the wireless connection dropping randomly or week signal on your notebook. I’ll be glad to assist you with this.
We need to isolate it to being hardware or software related first.
For better clarity, I would require more information regarding this.
When did this first begin?
Did it happen after a software or windows update?
Have you tried to run any test on the wireless card from F2?
Please try these steps first.
1. Open CMD with Administrator
2. Type: sc config storsvc type= own
( this resets this service to its default state )
3. Restart the PC.
4. Check if this fixes it.
I recommend you try to follow the below steps:
Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties > Under properties go to Power Management Tab> Uncheck "Allow the computer to turn off this device to save power".
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