Won't connect to internet

[Carole1977]

I only got this laptop yesterday everything connected and worked fine, got up this morning and it says I'm connected to the Internet but no Web pages will work

[ub6424]

Hello @Carole1977 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before focus on the <wireless> problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[Carole1977]

Ty for tryingg to help but I spent over 3 hrs on the phone to hp support yesterday and they reset the laptop and now with no Internet I can't even get into it so they have decided to replace it. I am now waiting for them to phone me to tell me how to go about this

[ub6424]

Hello @Carole1977 

I don't understand the procedure of "HP Support" to do a reset. Normally you have to perform basic tests. Hardware Diagnostics, Windows Integrity and then update the drivers properly. If a hardware fault is detected, a repair must of course be carried out. Even if your notebook does not have an Internet connection, a <USB flash drive> can be used to save drivers using another computer.

Keep me updated.

Kind regards