adding a wireless headset HS011 to my HP Laptop

[hotshot6]

I have tried all the video instructions to sync my HSO11 wireless headset to my HP laptop. Nothing works. Bluetooth is working fine. I just can't seem to get it set up.

[Sneha_01]

Hi @hotshot6,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Let's go through some troubleshooting steps to help you pair your HS011 wireless headset with your HP laptop. Here's a systematic approach to ensure everything is set up correctly:

Step-by-Step Troubleshooting

Ensure Bluetooth is Enabled:

• Go to Settings > Devices > Bluetooth & other devices and make sure Bluetooth is turned on.
• Ensure your laptop is discoverable by other devices.

Put the Headset in Pairing Mode:

• Make sure your HS011 wireless headset is in pairing mode. This usually involves holding down the power button or a dedicated pairing button until a light starts flashing.
• Refer to the headset's manual for specific instructions on how to enter pairing mode.

Add a Bluetooth Device on Your Laptop:

• In the Bluetooth settings (Settings > Devices > Bluetooth & other devices), click on Add Bluetooth or other device.
• Select Bluetooth from the list.
• Your laptop should start searching for available devices. Wait for your HS011 headset to appear in the list.

Select the Headset:

• When the HS011 appears in the list of available devices, click on it to start the pairing process.
• Follow any on-screen instructions to complete the pairing.

Check for Successful Pairing:

• Once paired, you should see the HS011 listed as a connected device under Audio in the Bluetooth settings.
• You might also hear a confirmation tone from the headset.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support