Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post

all network keep drop - bluetooth, internet, usb.

HP Recommended
Omen 15 ek-0013dx
Microsoft Windows 10 (64-bit)

I been using it for past 5month. 

I thought it was my mouse and key board so, I have replace it. but now all Bluetooth headset, mouse, keyboard & USB backup hard drive loose connection ant once and it restore it few minutes late.  

what could be an issue

HP Support Agent
HP Support Agent
27,931 27,916 1,853 2,490
Message 2 of 2
Flag Post
HP Recommended



I reviewed your post and I understand that all the devices connected to the computer lose connection and get connected after a few minutes.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you update the drivers from the below link and check if it helps.




Intel Serial IO Driver:


Intel Chipset Installation Utility and Driver:


Intel Management Engine Interface (MEI) Driver:


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation