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ny3172
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Message 1 of 2
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Flag Post

all network keep drop - bluetooth, internet, usb.

HP Recommended
Omen 15 ek-0013dx
Microsoft Windows 10 (64-bit)

I been using it for past 5month. 

I thought it was my mouse and key board so, I have replace it. but now all Bluetooth headset, mouse, keyboard & USB backup hard drive loose connection ant once and it restore it few minutes late.  

what could be an issue

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,824 1,963 2,169
Message 2 of 2
Flag Post
HP Recommended

@ny3172

 

I reviewed your post and I understand that all the devices connected to the computer lose connection and get connected after a few minutes.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the drivers from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111193.exe

 

Intel Serial IO Driver: https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103890.exe

 

Intel Chipset Installation Utility and Driver: https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103888.exe

 

Intel Management Engine Interface (MEI) Driver: https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103889.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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