all network keep drop - bluetooth, internet, usb.

[ny3172]

I been using it for past 5month. 

I thought it was my mouse and key board so, I have replace it. but now all Bluetooth headset, mouse, keyboard & USB backup hard drive loose connection ant once and it restore it few minutes late.  

what could be an issue

[The_Fossette]

@ny3172

I reviewed your post and I understand that all the devices connected to the computer lose connection and get connected after a few minutes.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the drivers from the below link and check if it helps.

BIOS: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111193.exe

Intel Serial IO Driver: https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103890.exe

Intel Chipset Installation Utility and Driver: https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103888.exe

Intel Management Engine Interface (MEI) Driver: https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103889.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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