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I been using it for past 5month.
I thought it was my mouse and key board so, I have replace it. but now all Bluetooth headset, mouse, keyboard & USB backup hard drive loose connection ant once and it restore it few minutes late.
what could be an issue
I reviewed your post and I understand that all the devices connected to the computer lose connection and get connected after a few minutes.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the drivers from the below link and check if it helps.
Intel Serial IO Driver: https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103890.exe
Intel Chipset Installation Utility and Driver: https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103888.exe
Intel Management Engine Interface (MEI) Driver: https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103889.exe
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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The_Fossette I am an HP Employee
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