audio stuttering in bluetooth

[JIMMY235]

i am having intermittent audio stutters when on bluetooth..hp assistance is showing that i have the latest drivers installed but the problem still persists

...plzz help

[Kuroi_Kenshi]

Hi @JIMMY235,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Bluetooth Settings:

• Bluetooth Devices: Ensure that the Bluetooth device you're using is properly paired and connected. Go to Settings > Devices > Bluetooth & other devices.
• Bluetooth Power Settings:
  • Right-click on the Bluetooth icon in the taskbar and select Open Settings.
  • Ensure that the device is set to minimize power saving (some devices have option to disable power saving).

Update Bluetooth Drivers:

• Device Manager:
  • Type Device Manager in the Start menu and open it.
  • Locate Bluetooth.
  • Right-click each Bluetooth driver listed and select Update driver.
• HP Support Assistant: Ensure that all drivers are up-to-date. Use HP Support Assistant to check and update drivers.

Adjust Audio Settings:

• Default Playback Device: Right-click on the speaker icon in the taskbar and select Sounds. Under the Playback tab, make sure your Bluetooth device is set as the default playback device.
• Audio Enhancements:
  • Right-click on your Bluetooth device in the Playback tab and select Properties.
  • Go to the Enhancements tab and disable all enhancements.

Check for Signal Interference:

• Reduce Interference: Bluetooth operates in the 2.4GHz frequency range, which is used by many other devices (Wi-Fi, microwaves, etc.). Ensure that other devices are not causing interference.
• Proximity: Ensure your Bluetooth device is within a reasonable range of your laptop and clear of obstructions.

Adjust Power Management Settings:

• Bluetooth Power Management:
  • In the Device Manager, right-click on your Bluetooth adapter and select Properties.
  • Go to the Power Management tab and uncheck Allow the computer to turn off this device to save power.
• USB Power Management: Ensure similar settings are disabled for USB ports if your Bluetooth adapter uses USB.

Update BIOS:

• Outdated BIOS can cause compatibility issues with Bluetooth devices. Check for BIOS updates on the HP support site and update if necessary.

Run HP PC Hardware Diagnostics:

• UEFI Diagnostics:
  • Restart the laptop and press F2 to enter the UEFI diagnostics tool.
  • Run specific tests for the network and Bluetooth components to identify any hardware issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[JIMMY235]

i have tried the rest of the things which you mentioned except for the thing to reduce interference.....my wifi uses 2.4Ghz so how will i know its interfering with my bluetooth.....how i fix it??

[Kuroi_Kenshi]

Hi @JIMMY235,

Welcome to the HP Support Community! 

Thank you for the response.

Try these steps:

Here’s how we’ll handle it, step-by-step:

Switch Wi-Fi to 5 GHz Band (if available)

Log into your router settings (usually 192.168.0.1 or 192.168.1.1 in your browser).

Check Wi-Fi settings and enable 5 GHz band if not already.

Split the SSIDs: Name the 5 GHz and 2.4 GHz differently (e.g., HomeWiFi_5G and HomeWiFi_2G).

Connect your laptop to the 5 GHz Wi-Fi.

On your Laptop:

Go to Network & Internet > Wi-Fi > Manage known networks.

Click on your 5 GHz network > Connect automatically.

Forget the 2.4 GHz network if needed.

Disable Wi-Fi/Bluetooth Coexistence

Open Device Manager.

Expand Network adapters > Right-click on your Wi-Fi adapter > Properties.

Go to Advanced tab.

Look for settings like "Bluetooth Collaboration", "Coexistence Mode", or "802.11d/h", set it to Disabled or Auto (try both options and test).

Restart the laptop.

Tweak Bluetooth Audio Quality Settings (for audio stability)

Right-click the speaker icon > Sounds.

Under Playback, select your Bluetooth audio device > Properties.

Go to Advanced tab > Change default format to:

DVD Quality (16 bit, 48000 Hz) instead of Studio Quality.

Disable Exclusive Mode options.

Click Apply and OK.

Disable Hands-Free Telephony (for headsets/earbuds)

Press Windows + R > type control printers > Enter.

Find your Bluetooth audio device under Devices.

Right-click > Properties > Go to Services tab.

Uncheck Handsfree Telephony.

Click Apply and OK. Reconnect your device.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,