bio update from microsoft causing problems with apps

[MALADY71]

Did a bios update lasdt night and now I am having problems with web sites wanting to disconnect when I click on app while on the site.  

[Hawks_Eye]

Hi @MALADY71 

Welcome to the HP Support Community! We're here to help you get back up and running.

That sounds like a frustrating side effect from what should’ve been a routine update. BIOS updates can sometimes tweak system-level settings that ripple into unexpected places—like how your browser or apps interact with websites.

Here’s what you can try to smooth things out:

🧰 Step 1: Reset network settings

• Go to Settings > Network & Internet > Advanced network settings.
• Click Network reset and follow the prompts.
• Restart your laptop afterward.

🌐 Step 2: Check browser extensions and cache

• Clear your browser cache and cookies.
• Disable any extensions temporarily to see if one is interfering.
• Try accessing the same site from a different browser (like Edge or Chrome) to compare behavior.

🔄 Step 3: Roll back or reflash BIOS (if needed)

• If the issue started immediately after the BIOS update, you might consider rolling back:
  • Restart and press Esc, then F10 to enter BIOS Setup.
  • Look for an option like Restore Previous BIOS or Rollback BIOS (if available).
  • If not, you can reflash the BIOS using a USB recovery method. I can walk you through that if needed.

🧪 Step 4: Run system diagnostics

• Press Esc during startup, then choose System Diagnostics.
• Run the Network Test and Component Tests to check for any hardware issues.

Let me know how far you get with these steps or if you'd like help creating a recovery USB. We’ll get your laptop back to behaving like it should! 💪

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye