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‎01-31-2020 05:10 AM

HP Recommended

@gale13, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Also, is there any error message on the printer or the computer?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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