blue tooth on the 15-bw033wm

[cb269bc]

when i bought this computer new it came with a HP wireless mouse but it did not come with a Dongle. There is no blue tooth listed on the device manager. Blue tooth support services and Bluetooth user support statuses under services keeping chaging from stopped and running. There is also no bluetooth on/off toggle switch.  Pretty much need to know if this model has bluetooth and theres a driver i need to download or if this computer doesnt have bluetooth and they sell it with a wireless mouse that you cant use for no aparent reason

[cb269bc]

ok so after doing some reading ive learned that my computer has the wifi card that does not include bluetooth. so now im trying to figure out which card i can buy and install to upgrade the computer with bluetooth. thanks for the help in advance

[Lil_Boy_Blue]

Hi

https://support.hp.com/us-en/product/hp-15-bw000-laptop-pc/15551418/model/17625890/manuals?sku=2DW05...

In theory...

Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)

901229-855

Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter

927230-855

Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter

927235-855

Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter

863934-855

Subject to local Whitelist allowances, not all Countries will allow all of the above.

[Lil_Boy_Blue]

Hi

http://partsurfer.hp.com/Search.aspx?searchText=2DW05UA

927235-855

WLAN RT TACORI BGN 1X1

925032-001

ANTENNA DUAL

Compliant/Exempted

So the dual antenna, if it is actually fitted, is good news.

[cb269bc]

According to the ho support help my model computer 15 bw003wm has a WiFi and Bluetooth wireless card but I have no blue tooth under my device manager 

[Lil_Boy_Blue]

Hi

One last time, you posted tht you have a 15 bw003wm  (HP Notebook - 15-bw033wm)

The HP page https://support.hp.com/us-en brings up this....

https://support.hp.com/us-en/product/hp-15-bw000-laptop-pc/15551418/model/17625890

and on that page the Product Information  -  Product Specifications gives...

2DW05UA    which in:-  http://partsurfer.hp.com/Search.aspx?searchText=2DW05UA

disagrees with you.

One of these CLI commands may give a clue.

getmac
msinfo32
systeminfo

a