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‎04-08-2017 05:23 AM

HP Recommended
Product: HP250 G5
Operating System: Microsoft Windows 10 (64-bit)

My new laptop seems to lack any possibility to find/detect my JBL go bluetooth speaker. Is there any way to find and pair it to my laptop?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-08-2017 06:23 AM

HP Recommended


Your laptop has Intel dual-band Wireless-AC 3165 802.11a/b/g/n/ac (1 x 1) Wi-Fi + Bluetooth 4.2 combo with WiDi

You need these drivers:
WLAN: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-250-g5-notebook-pc/10180321/swItemId/o...

Bluetooth: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-250-g5-notebook-pc/10180321/swItemId/o...

View solution in original post

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6 REPLIES 6

‎04-08-2017 05:45 AM

HP Recommended
Hi,


What is the product number of your HP 250 G5?

Did it come with Bluetooth capability from factory?

You can get your drivers from here: https://support.hp.com/in-en/drivers/selfservice/hp-250-g5-notebook-pc/10180321


Regards

Visruth
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‎04-08-2017 05:52 AM

HP Recommended

Thanks for your quick reply Provoost. I used the link, but how do I know what software to download for Bluetooth applications?

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‎04-08-2017 05:57 AM

HP Recommended


What is the exact product number of your laptop?

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‎04-08-2017 06:00 AM

HP Recommended

WM471EA

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‎04-08-2017 06:05 AM

HP Recommended

That is not a correct product number.

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‎04-08-2017 06:23 AM

HP Recommended


Your laptop has Intel dual-band Wireless-AC 3165 802.11a/b/g/n/ac (1 x 1) Wi-Fi + Bluetooth 4.2 combo with WiDi

You need these drivers:
WLAN: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-250-g5-notebook-pc/10180321/swItemId/o...

Bluetooth: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-250-g5-notebook-pc/10180321/swItemId/o...

Was this reply helpful? Yes No
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