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HP chromebook x360 model 14b

I have the hp chromebook x360 14b-ca0015cl and my bluetooth will not stay connected. I have apple airpod pros taht I try to use with this device. I have tried repairing the bluetooth device, hard resets, and some other methods but none have worked. I have gone throught the virtual assistant and hp support center and nothing has helped. The airpods are not the problem as they connect perfect to all the otehr devices me and my family own. 

1 REPLY 1
HP Recommended

@abbymarie,

 

I reviewed your post and I understand that you are facing issues with the Bluetooth on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.google.com/chromebook/answer/2587653?hl=en

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.