bluetooth does not work

[RovveR]

Hello!

On a laptop with a realtek adapter, Wi-Fi works without problems, and bluetooth does not work. It is not in the device manager.
Installing drivers, updating the BIOS does not help. Reinstalling windows also did not solve the problem. What else can be done to fix the problem?

[KrazyToad]

@RovveR

Welcome to HP Community

I have gone through your Post and would like to help
 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

If the issue persists I suggest you contact HP Support for Service Options since you already reinstalled the OS

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.