bluetooth issue

[antisocialKSA]

some of other devices doesn't appear when I search. 

[Nal_NR]

Hi @antisocialKSA 

Welcome to the HP Support Community.

I'd like to help!

Remove any wireless interference

If you cannot pair your computer with a Bluetooth device, you need to remove any wireless interference between the Bluetooth device and your computer. The Bluetooth wireless signal between your computer and device might be too weak to make a good connection.

1. Be sure that the device is on and discoverable.

2. Check for and turn off Bluetooth on any other devices that are not being used.

3. Move the computer and device closer together, usually within 10 m (33 ft).

4. Be sure that there are no objects between your computer and device. Objects such as TVs, microwaves, cordless phones, or other wireless devices can weaken Bluetooth signals.

5. Try to pair the device.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Raj_05]

Hi @antisocialKSA,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing Bluetooth connectivity issues on your HP Pavilion Laptop PC 15, there are several steps you can take to troubleshoot and resolve the problem. Here's a step-by-step guide.

Check Bluetooth is Enabled:

• Ensure that Bluetooth is turned on. You can usually do this through the settings or by pressing a dedicated Bluetooth button on your laptop.

Restart Bluetooth:

• Turn off Bluetooth, wait for a few seconds, and then turn it back on. This can sometimes refresh the Bluetooth connection.

Update Bluetooth Drivers:

• Ensure that your Bluetooth drivers are up-to-date. You can do this through the Device Manager on Windows. Right-click on the Start button, select "Device Manager," find the Bluetooth category, right-click on your Bluetooth device, and choose "Update driver."

Check for Interference:

• Bluetooth signals can be affected by interference from other devices. Make sure there are no other electronic devices nearby that might be causing interference.

Remove Paired Devices:

• If you're having trouble connecting to specific devices, try removing them from the list of paired devices and then re-pairing.

Adjust Power Settings:

• In some cases, power-saving settings can affect Bluetooth connectivity. Go to the Device Manager, find your Bluetooth device, right-click, and go to "Properties." In the "Power Management" tab, uncheck the option that allows the computer to turn off the device to save power.

Windows Troubleshooter:

• Run the built-in Bluetooth troubleshooter on Windows. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Bluetooth and run the troubleshooter.

Check Bluetooth Services:

• Press Win + R, type services.msc, and press Enter. Make sure that the Bluetooth Support Service is running. Right-click on it and select "Start" if it's not running.

Reinstall Bluetooth Drivers:

• In Device Manager, right-click on your Bluetooth device and choose "Uninstall device." After uninstalling, restart your laptop, and Windows should automatically reinstall the drivers.

Check for Software Conflicts:

• Some third-party software can interfere with Bluetooth functionality. Try disabling or uninstalling any recently installed software and see if the issue persists.

Reset Bluetooth Stack:

• Open Command Prompt as an administrator and type the following commands one by one:

netsh winsock reset
netsh int ip reset

System Restore:

• If the issue started recently, you might consider using System Restore to revert your system to a previous state where Bluetooth was working correctly.

If none of these steps resolves the issue, there might be a hardware problem with the Bluetooth module in your laptop.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Raj_05]

Hi @antisocialKSA,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing Bluetooth connectivity issues on your HP Pavilion Laptop PC 15, there are several steps you can take to troubleshoot and resolve the problem. Here's a step-by-step guide.

Check Bluetooth is Enabled:

• Ensure that Bluetooth is turned on. You can usually do this through the settings or by pressing a dedicated Bluetooth button on your laptop.

Restart Bluetooth:

• Turn off Bluetooth, wait for a few seconds, and then turn it back on. This can sometimes refresh the Bluetooth connection.

Update Bluetooth Drivers:

• Ensure that your Bluetooth drivers are up-to-date. You can do this through the Device Manager on Windows. Right-click on the Start button, select "Device Manager," find the Bluetooth category, right-click on your Bluetooth device, and choose "Update driver."

Check for Interference:

• Bluetooth signals can be affected by interference from other devices. Make sure there are no other electronic devices nearby that might be causing interference.

Remove Paired Devices:

• If you're having trouble connecting to specific devices, try removing them from the list of paired devices and then re-pairing.

Adjust Power Settings:

• In some cases, power-saving settings can affect Bluetooth connectivity. Go to the Device Manager, find your Bluetooth device, right-click, and go to "Properties." In the "Power Management" tab, uncheck the option that allows the computer to turn off the device to save power.

Windows Troubleshooter:

• Run the built-in Bluetooth troubleshooter on Windows. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Bluetooth and run the troubleshooter.

Check Bluetooth Services:

• Press Win + R, type services.msc, and press Enter. Make sure that the Bluetooth Support Service is running. Right-click on it and select "Start" if it's not running.

Reinstall Bluetooth Drivers:

• In Device Manager, right-click on your Bluetooth device and choose "Uninstall device." After uninstalling, restart your laptop, and Windows should automatically reinstall the drivers.

Check for Software Conflicts:

• Some third-party software can interfere with Bluetooth functionality. Try disabling or uninstalling any recently installed software and see if the issue persists.

Reset Bluetooth Stack:

• Open Command Prompt as an administrator and type the following commands one by one:

netsh winsock reset
netsh int ip reset

System Restore:

• If the issue started recently, you might consider using System Restore to revert your system to a previous state where Bluetooth was working correctly.

If none of these steps resolves the issue, there might be a hardware problem with the Bluetooth module in your laptop.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support