cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
5 4 0 0
Message 1 of 14
38,746
Flag Post

Solved!

bluetooth missing for HP Elitebook 840 G2

HP Recommended
HP Elitebook 840 G2
Microsoft Windows 7 (64-bit)

Hi

 

I don't seem to be able to find and enable bluetooth on my laptop

 

I have installed these drivers as Admin but still no luck

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_154019_1


Device Manager: http://imgur.com/a/cyLN2

13 REPLIES 13
Highlighted
Level 15
13,019 12,963 1,699 3,949
Message 2 of 14
Flag Post
HP Recommended
Hi,


What is product number of your laptop?
http://support.hp.com/in-en/document/c00033108

Did your laptop come with bluetooth hardware functionality from factory?


Regards

Visruth
0 Kudos
Highlighted
Author
New member
5 4 0 0
Message 3 of 14
Flag Post
HP Recommended

Model #: HP EliteBook 840 G2
Product #: H9W32ET#ABU

I'm unsure. My collegue has an identical laptop and he has bluetooth but he is on windows 10

0 Kudos
Highlighted
Level 15
13,019 12,963 1,699 3,949
Message 4 of 14
Flag Post
HP Recommended

I could find that your model indeed came with Intel dual band wireless AC-7265 + Bluetooth combo adapter.

Are you not able to see any missing drivers, yellow exclamation mark?

Try this:
http://support.hp.com/ca-en/drivers/selfservice/swdetails/hp-elitebook-840-g2-notebook-pc/7343202/sw...

0 Kudos
Highlighted
Author
New member
5 4 0 0
Message 5 of 14
Flag Post
HP Recommended

Unfortunatly no luck, after installing that driver

No excalamation marks in there at all. Also did a scan of new hardware and tried to manually add but nothing relating for bluetooth 

0 Kudos
Highlighted
Level 15
13,019 12,963 1,699 3,949
Message 6 of 14
Flag Post
HP Recommended

When did you notice that there was no bluetooth in this notebook?

Is it a recent change?

Highlighted
Author
New member
5 4 0 0
Message 7 of 14
Flag Post
HP Recommended

Yesterday, I tried to connect to a speaker and realised it wasn't there. I haven't used it before 

0 Kudos
Highlighted
Level 15
13,019 12,963 1,699 3,949
Message 8 of 14
Flag Post
HP Recommended

Then I can only think that your hardware doesn't support this functionality as Device Manager doesn't list any.

Weird, because HP part surfer, MSG do indicate that this Intel AC 7265 wireless card come with Bluetooth functionality in your model.

Any better suggestion that you could get is from HP Expert @Paul_Tikkanen
0 Kudos
Highlighted
Level 20
Level 20
120,145 110,325 17,587 26,886
Message 9 of 14
Flag Post
HP Recommended

Hi, @J4mes :

 

The only suggestion I can offer before you contact HP technical support for assistance under the warranty, would be to install the HP connection manager software and see if you can use that software to enable the bluetooth radio.

 

If you upgrade to W10, make sure you have the BT turned on, and uninstall the connection manager software before upgrading to W10!

 

The connection manager software is not compatible with W10, and if your BT radio was off at the time of upgrading to W10, you will not be able to turn it on again unless you revert to W7, turn the BT on and uninstalling the connection mgr software.

 

This package provides the HP Connection Manager for supported notebook models running a supported operating system. 

 

ftp://ftp.hp.com/pub/softpaq/sp74001-74500/sp74043.exe

Highlighted
Author
New member
5 4 0 0
Message 10 of 14
Flag Post
HP Recommended

That's worked perfectly. I must've uninstalled thinking it was redundant software 

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation