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HP Recommended
hp G42
Microsoft Windows 10 (64-bit)

Hello!

 

I have a HP g42 and after the update to Windows 10, the bluetooth not appear in dispositives...

 

The information about the system is below:

 

Nome do Sistema Operacional Microsoft Windows 10 Enterprise
Versão 10.0.19044 Compilação 19044
Outra Descrição do Sistema Operacional Não disponível
Fabricante do Sistema Operacional Microsoft Corporation
Nome do sistema DESKTOP-N48PBQK
Fabricante do sistema Hewlett-Packard
Modelo do sistema HP G42 Notebook PC
Tipo do sistema PC baseado em X64
SKU do sistema XD019LA#AC4
Processador Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, 2266 Mhz, 2 Núcleo(s), 4 Processador(es) Lógico(s)
Versão/data do BIOS Hewlett-Packard F.16, 20/05/2010
Versão do SMBIOS 2.6
Versão do Controlador Incorporado 84.38
Modo da BIOS Herdado
Fabricante da BaseBoard Hewlett-Packard
Produto BaseBoard 1425
Versão da BaseBoard 54.26
Função da Plataforma Móvel
Estado da Inicialização Segura Sem suporte
Configuração PCR7 Ligação Impossível
Pasta do Windows C:\Windows
Pasta do sistema C:\Windows\system32

 

 

 

Please,  help me......

 

Thanks!

1 REPLY 1
HP Recommended

Hi:

 

The reason you can't find any Bluetooth devices in the device manager is because your notebook did not come from HP with a combination Wifi/Bluetooth adapter.

 

Below is the link to the parts list for your notebook.

 

HP PartSurfer

 

It comes with a Realtek RTL8191SE 802.11b/g/n WiFi adapter, which is a single band, non-Bluetooth wifi adapter.

 

There is nothing wrong with your notebook.

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