bluetooth not working on Folio 9470m after installing windows 10

[Cedric90]

Hi,

I have an issue with getting Bluetooth to work under Windows 10. Due to a hard drive failure I Installed windows 10 from scratch and the module does not show up under the device manager and Windows troubleshooting routine tells me there is no Bluetooth module installed in the computer and I would need to connect an external one. I found another thread on the topic in this forum (but was unable to add my question there, not sure why). In this other Thread Paul_Tikkanen suggested booting from a Ubuntu USB stick.  I tried this and indeed under Ubuntu the Bluetooth module shows up and I can connect it to my headphones without any issues. However when rebooting to Windows the device is still nowhere to find and Bluetooth does not work. Any ideas how to resolve this would be greatly appreciated. Thanks in advcance!

[banhien]

@Cedric90 

Your machine should have 1 of the following Wifi adapters

Support for the following WLAN formats:
● QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo

● Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
● Intel Centrino Advanced-N 6235
● Intel Centrino Advanced-N 6205 WLAN module

The first 2 (in red) do have Bluetooth. Please use Device Manager to see what is the wifi adapter on your machine, then go to its software and driver to download and install BT driver to your machine

Regards.

[Cedric90]

Hi Banhien,

thanks for your response. The Wifi adapter is listed as Intel Centrino Advanced -N 6235. The laptop definitely has Bluetooth hardware, given I can connect Bluetooth devices to it without any issues when booting from a Linux USB stick instead of Windows..  Are you able to provide a link to the suitable driver for Windows 10?  On the intel website I can't seem to find the right driver. 

In the hardware manager under Windows the chip only shows up as a Wifi adapter and not as Bluetooth device. When I use the windows context menu to search for updated drivers I am told that the "Best drivers are already installed". Windows does not seem to understand that the chipset has bluetooth capability. 

Thanks

[Cedric90 · Accepted solution]

Quick update: I downloaded a driver labelled "Intel Centrino Advanced-N 6235 Bluetooth Driver 19.11.1637 for Windows 10 64-bit" from Softpedia which seems to work fine. Bluetooth is working now. Intel seem to have stopped providing drivers for this chipset.