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‎04-05-2020 03:56 PM

HP Recommended
Product: Dragonfly

Bluetooth has dissapeared from mt settings menu. I cannot see how to connect ant bluetooth device. When I try to force add bluetooth devices in the settings > devices > Add Bluetooth or other Device > Bluetooth I get the following message "Cluldn't connect - Here are some things to try :- On this device, turn on bluetooth (there is no option to turn on bluetooth) - If this device supports Bluetooth, but you can't turn it on, try to update your drive through Windows Update in Settings.

 

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2 REPLIES 2

‎04-10-2020 03:08 PM

HP Recommended

@Migtybrighty
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎04-14-2020 05:24 PM

HP Recommended
  • Did this happen after a recent window or software update?
    • Yes, I did an update a few weeks ago and it seems to have coincided with that, but may be a separate issue?
  • Have you made any hardware/software changes?
    • No, only updates
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
    • HP Elite Dragonfly
    • PdodID: 9EP33PA#ABG
    • SN#: 5CG9470JBF
    • Warranty: 3y3y3y
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