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bluetooth on/off missing

HP Recommended
Example: Pavilion 65XXMicrosoft Windows 10 Education (64-bit) Version (Build) 1909 (10.0.18363)
Microsoft Windows 10 (64-bit)

when I go through dive manager the bluetooth has yellow mark on Qualcomm Atheros AR3011 Bluetooth 3.0 Adaptor    

As well the memory technology devices.       Realteck PCIE CardReader,  


have already run troubleshooting quite a few times and restarting the computer. 


Have remove the two items with the mark and restar as well and can find it work at all


if there is somebody that can help me I will greatly appreciated I'm not to good on this matter and trying to get this to work properly so I can probably find a job online as to work from home in this difficult time 


Thank you very much in advance

HP Support Agent
HP Support Agent
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@diazcalderwood Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, here's what I suggest you begin with, check for the Bluetooth services:

  1. Go to Search, type services.msc, and open Services.
  2. Find the Bluetooth Support Service.
  3. If this service is not enabled, right-click it, and select Start. If it’s enabled, right-click it and select Restart.
  4. Wait for the process to finish.
  5. Restart your computer.

Change Power Saving options

  1. Open Device Manager.
  2. When Device Manager opens, locate your Bluetooth keyboard and double-click it.
  3. When Properties window opens, navigate to Power Management and uncheck Allow the computer to turn off this device to save power.
  4. Now click on OK to save changes.

Although it may seem unrelated, your power-saving settings may actually disable the Bluetooth device.


P.S: Welcome to HP Community 😉


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