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‎11-20-2021 02:00 AM

HP Recommended
Product: HP15r014tx
Operating System: Microsoft Windows 10 (64-bit)

i device unable to find and connect to bluetooth device and also invisible to other devices

Category:
1 REPLY 1

‎11-20-2021 06:41 AM - edited ‎11-20-2021 06:42 AM

HP Recommended

Hi:

 

According to the parts list for your notebook, it comes with a Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 combination WLAN adapter

 

HP PartSurfer

 

Unfortunately, that model wifi adapter has a very common problem of either the wifi, or the bluetooth or both, completely disappearing from the device manager on the newer builds of W10, and there is no easy fix.

 

Here are your options...

 

1. Go back to W8.1 and the Bluetooth will work fine.

 

2. Replace the internal Ralink wifi adapter with this model wifi adapter.

 

Realtek RTL8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter   HP part # 753077-005

 

You should be able to find the above model wifi adapter on eBay. 

 

Search by the HP part number, not the model of the wifi card.

 

Below is the link to the service manual, where you can find the wifi card removal and replacement procedure.

 

c04409502.pdf (hp.com)

 

3.  The easiest thing to do would be to purchase a USB Bluetooth adapter that has support for W10.

 

TP-Link USB Bluetooth Adapter for PC 4.0 Bluetooth Dongle Receiver Support Windows 10/8.1/8/7/XP for...

 

 

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