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Fred32044
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bluetooth

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HP Notebook - 15t-db000 CTO
Microsoft Windows 10 (64-bit)

My  laptop won't connect yo my external speaker on bluetooth.  My device manager shows the speaker and laptop are paired and the bluetooth is on.  The speaker does connect with my smart phone so I know the problem is not with the speaker.

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Riddle_Decipher
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@Fred32044 How to turn on and connect a Bluetooth device to an HP computer

Use the Bluetooth settings to establish a connection with your device.

NOTE: 

The following steps are for Windows 10. If you have a different version of Windows, the steps should be similar.

  1. Make sure the device you want to connect to is discoverable and within range of your computer.

    For example, if the device is a headset, make sure it is on and set to Bluetooth. If the device is an Apple iOS or Android mobile device, go to the Settings menu and make sure Bluetooth is enabled and discoverable.

  2. In Windows, search for and open Bluetooth and other devices settings.

    NOTE: 

    If Bluetooth & other devices does not return in the search, your computer might not support Bluetooth.

  3. To turn on Bluetooth, on the Bluetooth & other devices tab, toggle the Bluetooth setting to On.

    Turning on the Bluetooth toggle

  4. Click Add Bluetooth or other device to start searching for the device.

    Turning on the Bluetooth toggle

  5. Click Bluetooth as the kind of device you want to add.

    Turning on the Bluetooth toggle

  6. Select the Bluetooth device you want to add from the list.

  7. If prompted, enter the PIN, and then click Connect. If a PIN does not display, enter 0000, a commonly used default PIN for many Bluetooth devices.

    Turning on the Bluetooth toggle

  8. Immediately check for an authorization message on the device you are connecting to and confirm the message or allow access.

    Example of a Bluetooth message when attempting to connect to a Windows 10 computer.

  9. Follow the on-screen instructions on the computer and the device to complete the pairing process. A confirmation message displays when the devices are paired.

    NOTE: 

    If an authentication error displays, too much time has lapsed. Move the devices closer, and then try to pair them again.

    Turning on the Bluetooth toggle

For more information about Bluetooth, see the following HP support documents:

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Riddle_Decipher
I am an HP Employee

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