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28SA82
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can't log on without ethernet cable

HP Recommended
hp pavilion 15

this is my son's laptop and he can't log in how he used to. I looked at it last night and was able to get him on by connecting an ethernet cable to it. I still couldn't figure out why he can't do it wirelessly. Am I just overlooking a menu somewhere or do I just not understand the language? definitely not computer savvy so please explain in detail if you can help. thanks

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