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‎08-17-2023 03:27 PM

HP Recommended
Product: HP intel Core 13

Purchased a HP laptop a month ago - cannot gain access to internet b/c won't open and does not recognize any wifi addresses (work, hotel, Starbucks, etc).  Can someone offer a suggestion to "sign in" (get rejected b/c no internet access).  Look to the networks available (bottom right), none will open

Category:
1 REPLY 1

‎08-17-2023 06:21 PM

HP Recommended

@robertsmith1404 

 

What is your machine ? Sounds like it only supports 2.4GHz. Please allow your router to broadcast BOTH bands (2.4GHz and 5.0GHz). Your machine should be able to "see" 2.4GHz SSID and allow you to connect.

 

If still no luck, please post back what is your machine and its OS ?

 

Regards.

BH
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