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Message 1 of 8
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cannot find wifi deriver

HP Recommended
hp pavilion g6
Microsoft Windows 10 (64-bit)

hello

can u help me please

can`t find Wi-Fi driver it sudden disappear after a few days from  install win 10 

airplane mode off and i try many ways put problem still exist 

I plug cable and ethernet internet  work 

attached 1.jpg3.jpg2.jpg4.jpgpic will show u my problem 

7 REPLIES 7
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HP Support Agent
HP Support Agent
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Message 2 of 8
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@DrIsmail

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays.
  5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

  • The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

  1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
  2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
  3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
  4. When the Installation is completed message displays, click OK.
  5. Close all open applications, restart your computer, then try connecting to the Internet again.

If the test passes, try these steps:

  • From the Start screen, type device manager to open the Search charm, and then select Device Manager from the search results. Double-click Network adapters. Right-click the name of your wireless network adapter, and then select Uninstall.
  • Click here: https://support.hp.com/in-en/document/c03535285 to complete the troubleshooting steps.

If the test passes, try these steps:

  1. Open Start.
  2. Search for Device Manager and click the top result to open the experience.
  3. Expand the category with the device that you want to roll back.
  4. Right-click the device, and select the Properties option.
  5. Click the Driver tab.
  6. Click the Roll Back Driver button.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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What if the wireless module test does not pass and no adapter is found??

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HP Support Agent
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@SAC-Fantastic

Thank you for posting back.

 

This sounds like hardware related issue with wireless adapter,

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Message 5 of 8
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when i press f2 only memory test and hardware drivers test and language

i press hardware and pass

i try to download Hp recovery manager and try the there manager for notebook and buss. and disk no one work 

i search for it on web and found this : NOTE: 

HP Recovery Manager was discontinued in 2018. Use Windows 10 File History to backup and restore your files. For more information, go to Backup and Restore in Windows 10.
what can i do ? 
thanks
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HP Support Agent
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Message 6 of 8
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@DrIsmail

Thank you for posting back. 

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Hi, I have exactly the same issue with my HP 450 G5.

I tried to uninstall drivers for wifi and install them again. I also tried to rollback windows to the recovery point. 
Nothing helped to solve this issue. 

 

Btw. Bluetooth also doesn't work on my laptop. 

 

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Hi, I updated the bios of my laptop and that solved this issue.

You can try doing the same.

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