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tlb39000
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Message 1 of 2
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computer suddenly has NO toggle switch for bluetooth and troubleshooter can't detect the radio!

HP Recommended
HP notebook 15-f387w
Microsoft Windows 10 (64-bit)

Went to turn on bluetooth in settings.  Suddenly there is no bluetooth toggle switch in device manager!  Ran HP troubleshooter and it says it can not find the radio.  I then tried to have the virtual agent scan or check or whatever it says it will do and it just said it could not do that right now.  A friend later told me to download the driver for that but I have no idea how or where to find that driver on HP's site.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@db39000 I suggest you look under Drive-Network and download the driver for your wireless card: click here to view the HP website, once done, restart the device and it should work, if it doesn't, here's what you need to do:

  1. Go to Search, type services.msc, and open Services.
  2. Find the Bluetooth Support Service.
  3. If this service is not enabled, right-click it, and select Start. If it’s enabled, right-click it and select Restart.
  4. Wait for the process to finish.
  5. Restart your computer.

 Run the Troubleshooter

  1. Go to Settings.
  2. Head over to Updates & Security Troubleshoot. 
  3. Select Bluetooth, and go to Run the Troubleshooter. 
  4. Follow further on-screen instructions and let the process finish.
  5. Restart your computer.

Change Power Saving options

  1. Open Device Manager.
  2. When Device Manager opens, locate your Bluetooth keyboard and double-click it.
  3. When Properties window opens, navigate to Power Management and uncheck Allow the computer to turn off this device to save power.
  4. Now click on OK to save changes.

Although it may seem unrelated, your power-saving settings may actually disable the Bluetooth device.

That said, let me know how that pans out.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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