connection dropping issue with Realtek RTL8852AE WiFi 6 802.11ax PCIe Adapter

[alok-43_p]

Bought an Brand new HP Pavilion Gaming Laptop but it has serious wifi issue. it performs good while working near router but as i move to another room the ping keeps going high in between and becomes normal then again rises about  3000 ms.  I am 100% sure this issue is becoz of Realtek RTL8852AE WiFi 6 802.11ax PCIe adapter.

This card is really a **bleep**. I have read many reviews in which they had the same problem with the same wifi card and they solved this by replacing it by an Intel WiFi card. Also my another laptop with i3 11th gen performs very nice and has no such issue while i use it in the same place. I dont even know if intel WiFi card is gonna work with Ryzen Processors or not. Customer support is taking too much time to respond, they tried every possible way to fix this issue by taking contol over my pc - updated bios , tried every troubleshooting steps , updated drivers and noting worked. At last they told me to format the system with the help of a pendrive and HP's tool. I already told them that the issue is in the Realtek card but they continuously kept on telling me to format, And i did it on saying of hp support but as i told before  Formatting pc also didnt worked. At this time i am really frustrated becoz it takes very much time to again setup the laptop and install everything as it was before and backing up important files takes separate time. Now HP support is saying that they have forwarded the issue to Higher Authority and it will take time get the reply back. It is very disappointing that even after investing around 60k , i have to go through these problem and they are not even replacing the WiFI chip. And it will take more 6k to replace it with and Intel card. Please help me , I trusted HP while buying this Laptop.

[Paul_Tikkanen]

Hi:

If you buy this exact model Intel AX Wi-Fi card, it should work.

The is the factory card that HP installed in my HP 15-ee0047nr with an AMD Ryzen 5-4500U processor...

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro   HP part # L35282-005

Search by the HP part number not the model of the Wi-Fi card.

In the meantime, try the latest Realtek Wi-Fi driver HP released for the model Wi-Fi card you have.

1.0.0.203

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140207.exe 

Fix and enhancements:

- Fixes an issue where the system cannot connect to any access points after the mobile hotspot is enabled.
- Improves the performance of the WiFi signal bar user interface.

Below is the link to the service manual, where you can find the Wi-Fi card removal and replacement procedure.

Maintenance and Service Guide HP Pavilion Gaming 15 Laptop PC

[alok-43_p]

Please tell me , from where i can get that intel card at what cost. I will purchase it if it is available at trusted websites like amazon.

[Paul_Tikkanen]

Hi:

I live in the middle of the USA and would have no idea where you can buy that model card in India.

There are plenty of them for sale on the eBay USA site. 

l35282-005: Search Result | eBay

Perhaps you can find a seller that will ship the card to India and not charge you an arm and a leg for postage.

[alok-43_p]

Ok Dude, I will try to get it , on amazon it is available at 6k. Really Thank you 

[Paul_Tikkanen]

You're very welcome.

Make sure it has that part number or at least it is non-vPro.

A vPro card won't work in an AMD notebook because the PC has to support Intel vPro technology.

$75 USD is pretty expensive!

Oh well, I guess it is worth it to get rid of that lousy Realtek Wi-Fi card.

I have no idea why HP uses those cards in their notebooks.

Nothing but issues for many years.

[alok-43_p]

• Can you please tell me whether this card will work with my laptop or not - Intel 7265 IEEE 802.11ac Bluetooth 4.0 - Wi-Fi/Bluetooth Combo Adapter M.2 2230, 1216

[Paul_Tikkanen]

Unfortunately, I couldn't say for sure.

Pehaps it might if it was the non-vPro model of the 7265 AC.

[alok-43_p]

But Almost every latest wifi chip of intel is supported under vPro technology , including your ax200, that means it would work i guess 

[Paul_Tikkanen]

If you go back and read the part number for the AX 200 HP installed in my notebook, it clearly states non-vPro.

If you install a vPro card in an AMD notebook, the chances of it working are slim and none.