desktop net wify problem

[RealtekRTL8821C]

desktop wify net problem

[Deep_World]

Hi  @RealtekRTL8821C 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand you're experiencing Wi-Fi connectivity issues with your desktop, and I’ll be glad to help.

To assist you better, could you kindly share the exact HP desktop model number and let us know a bit more about the issue?

A few questions that will help us understand the situation:

• Is the desktop unable to detect any Wi-Fi networks, or is it detecting networks but unable to connect?
• Are other devices able to connect to the same Wi-Fi network successfully?
• Do you see any warning symbols next to the Realtek RTL8821CE 802.11ac PCIe Adapter in Device Manager?
• Are you receiving any specific error messages?

In the meantime, kindly try the following troubleshooting steps:

1. Restart your desktop and Wi-Fi router.
2. Open Device Manager > Network Adapters.
3. Right-click Realtek RTL8821CE 802.11ac PCIe Adapter and select Disable device.
4. Wait 30 seconds, then Enable device again.
5. Right-click the adapter once more and select Update driver.
6. Open Settings > Network & Internet > Advanced Network Settings > Network Reset, then restart the computer.
7. If available, temporarily connect the desktop using an Ethernet cable and run Windows Update to install any pending network-related updates.
8. In Device Manager, right-click the wireless adapter, select Properties > Power Management, and uncheck Allow the computer to turn off this device to save power.

You may also find the following HP document helpful : HP PCs - Troubleshooting wireless network and internet connections (Windows) - Click here 

I hope this helps.