does my machine support a2dp?

[ronlabo01]

i have an HP Pavilion13 x360 PC, windows 10 64 bit.

I want to connect it to sony WH-CH400 headphones, but my computer won't find it when it scans for nearby bluetooth devices (this is not a problem with the headphones. it works perfectly fine with my phone.)

i looked up for support and i think my machine might not support a2dp.

any help on how i solve this?

thx.

[banhien]

@ronlabo01

What is your HP Pavilion13 x360 PC ?  Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

  Please do NOT post its Serial number (s/n).

Also check the following list

   https://www.thewindowsclub.com/bluetooth-profiles-supported-in-windows-10

Regards.

[ronlabo01]

model number: G7Y70EA#ABT

what other specific details are necessary?

[banhien]

@ronlabo01

I think it is an HP Pavilion 13-a002ej x360 Convertible PC

             http://partsurfer.hp.com/Search.aspx?searchText=G7Y70EA

but I can't find its official specs from HP, only from retails which does not say which BT version it has.

Based on its age, I believe it has BT 2 or 2.1 but Windows 10 stacks support. 

As mentioned above, I can't find its specs therefore please go to Device manager to find out what is its wireless card and go to the following link to download Bluetooth driver (associated with that card) and install to your machine

           https://support.hp.com/au-en/drivers/selfservice/hp-pavilion-13-a000-x360-convertible-pc/6936239

Regards.

[ronlabo01]

thank you for the help! however, i can't identify my wireless card. these are my web adapters:

and once i identify my card, how do i know which is the corresponding driver to download.

your help is much appreciated.