does not detect wireless network

[StevAb]

Hello, my HP Pavillion convertible laptop stops detecting wireless networks every 3 months or so. The same fix does not seem to work more than once.  I am looking for a fix and way to prevent this from happening repeatedly.

[Raj_05]

Hi @StevAb,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with recurring wireless network issues on your HP Pavilion convertible laptop. Here are some steps you can take to address and potentially prevent this issue.

Update Network Drivers

• Go to Device Manager: Right-click on the Start menu and select Device Manager.
• Expand Network Adapters: Find your wireless network adapter (e.g., Intel Wireless, Broadcom).
• Update Driver: Right-click the adapter and choose Update driver. Select Search automatically for updated driver software.

Power Management Settings

• Open Device Manager: As above.
• Network Adapter Properties: Right-click your wireless adapter and select Properties.
• Power Management Tab: Uncheck Allow the computer to turn off this device to save power.

Network Reset

• Open Settings: Go to Settings > Network & Internet.
• Network Reset: Scroll down and select Network reset. Follow the prompts to restart your PC and reset network settings.

Wi-Fi Adapter Troubleshooting

• Run Troubleshooter: Go to Settings > Update & Security > Troubleshoot. Select Internet Connections and run the troubleshooter.

Check Wireless Network Settings

• Check Airplane Mode: Ensure Airplane Mode is off.
• Ensure Wi-Fi is Enabled: Make sure your Wi-Fi is turned on through settings or using the function key (e.g., F2, F3) depending on your laptop model.

BIOS Update

• Check for Updates: Visit the HP support website, enter your laptop model, and check for any BIOS updates. Follow their instructions to update the BIOS if needed.

Reset Network Settings

• Command Prompt: Open Command Prompt as Administrator and run the following commands.

ipconfig /release ipconfig /renew ipconfig /flushdns

• Reset TCP/IP Stack: In Command Prompt, run:

netsh int ip reset

[Raj_05]

Verify Router Settings

• Check Router: Ensure the router’s firmware is up-to-date and that it is functioning correctly. Sometimes network issues can be due to router problems.

Preventive Measures

• Keep Drivers Updated: Regularly check for updates for your network drivers and Windows updates.
• Monitor Network Activity: Occasionally review network settings and status to catch any anomalies early.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[StevAb]

Thank you, the one new one for me there was the Power Management settings. I was able to ultimately reload the wireless driver and resolve the current issue. Please note that each time this happens (approximately every two-three months) the wireless driver completely disappears and everything on the computer appears as if no such thing as wifi exists. I will save a copy of the driver, maybe make it easier next time. I am really curious as to the root cause of this and why this keeps happening - definitely a bug somewhere.  The troubleshooting routines are pretty useless for this issue and very frustrating. Thanks.

[Raj_05 · Accepted solution]

Hi @StevAb,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support