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Artulovski
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driver / connecting speaker bluetooth to window 8.1 64bit

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HP Pavilion TS 11 Notebook PC
Microsoft Windows 8.1 (64-bit)

i want to use my speaker bluetooth to this laptop... do i need specific driver? existing driver cannot connect to my bluetooth speaker.

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Betty0610
HP Support Agent
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@Artulovski

 

Welcome to the HP Support Community.

 

Does the same speaker connect to a different device? Are you able to connect other devices to the computer using Bluetooth?

 

Let us know 🙂

 

Thanks!

 

 


I am an HP Employee

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Artulovski
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Hi dear, 

 

Yes it's connected to other device, such my handphones and laptops with windows 7 and windows 10.

 

My Bluetooth speaker is Harman Kardon Esquire II. 

 

Pls help 🙏☺️

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The_Fossette
HP Support Agent
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@Artulovski

 

What is the product number of your computer?

 

I recommend you uninstall the Bluetooth driver from device manager and then download and install it from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

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