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‎06-30-2021 09:13 AM

HP Recommended
Product: Example: Pavilion Notebook 15
Operating System: Microsoft Windows 10 (64-bit)

Hii,my laptop is HP pavilion notebook 15 series. my wifi not shows available devices ,i have proper driver for my network adapter but there is a driver called "BT" which is not available in hp support as well as in any websites in google . In forum ,some says this BT driver is the reason to show the available devices.

 

Also i don't have a driver for my Bluetooth Controller either.

 

Screenshot (19).png

 

Hardware ID of BT device :

USB\VID_0E8D&PID_763E&REV_0100&MI_02
USB\VID_0E8D&PID_763E&MI_02

 

Hardware ID for Bluetooth Controller:

PCI\VEN_FF42&DEV_8650&SUBSYS_00000000&REV_00
PCI\VEN_FF42&DEV_8650&SUBSYS_00000000
PCI\VEN_FF42&DEV_8650&REV_00
PCI\VEN_FF42&DEV_8650
PCI\VEN_FF42&DEV_8650&CC_0D1100
PCI\VEN_FF42&DEV_8650&CC_0D11

 

I already checked HP support side with using my product ID.

could anyone say solution for my problem?

Category:
1 REPLY 1

‎06-30-2021 10:00 AM

HP Recommended

Hi:

 

You need this driver for the Bluetooth...

 

This package contains the driver installation package for the Mediatek (Ralink) wireless LAN Controller in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe

 

WiFi...What does it show under the Network Adapters device manager category?

 

Your screenshot does not show any other problems with drivers.

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