driver problem

[Merks90]

hi, i write from italy,  i have a problem with my  pc pavilion sleekbook 15 :

while the internet is connected  to wi-fi, it is disconnected and wi-fi is no longer  working , but only ethernet.

with troubleshooting i have a bug with the wi-fi driver, how i can fix it?

sorry but i'm using google translate, this is the bug picture

thanks

[MKazi]

@Merks90

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Pavilion Sleekbook 15 series PC. I read that the wifi gets disconnected. and only the ethernet works. While troubleshooting you found a bug in the wifi drivers. Thanks for sharing the wifi driver details. I appreciate the steps you have performed and have certainly done a good job.

To provide an accurate resolution, I need a few more details: 

• Please let me know the exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
• Since how long are you facing this issue? Did any software changes or updates happen on the PC?

You can have anyone connection working at a time. Either the wifi or the ethernet 

lease feel free to reply with the information and I will assist you further. Cheers! 🙂

[Merks90]

@MKazi;

Hi, a photo with my PC info

It happens to me yesterday, while I was using the Internet I was disconnected from wi-fi and wi-fi no longer finds any network, just ethernet works.

I did not do anything in particular, it happened suddenly

thanks

[MKazi]

@Merks90

You're welcome. 🙂

Due to security and privacy concerns, I'm unable to view the photo you posted. I request you to send me only the product model no. of your HP Pavilion Sleekbook 15 series. Do not mention the serial no. in your reply. Also, let me know what version of Windows operating system are you using.

Meanwhile, as this issue started recently, I suggest you to perform a Microsoft System Restore to rollback the PC to an earlier date when everything worked fine. 

I'll watch out for your reply. Cheers! 🙂

[Merks90]

Hi I tried as you advised me but the problem remains the same

I'm using windows 10

h pavilion 15 notebook pc 15-p144nl

product no. K3G66EA#ABZ

thanks

[MKazi · Accepted solution]

@Merks90

Thanks for the product no.

Please download and run the HP Support Assistant on your laptop. This will locate the exact driver and will install in your laptop.

Alternately, you could use the HP recovery manager to reinstall the wifi drivers in your laptop: https://support.hp.com/ca-en/document/c04762483

Hope this helps. Let me know. Thanks!

[Merks90]

Hi I solved thanks.

Disruption for another issue, I reset the pc and webcam software (cyber link you cam) I was not put back on pc.

How can I download this software?

Thank you