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‎08-27-2021 07:18 AM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-dk0xxx
Operating System: Microsoft Windows 10 (64-bit)

Drivers of the network card aren't adaptive to a new version of windows, i mean 20H2. I tried to download new from hp's website but it's still not working properetly. Also I can't uninstall that version of windows. 

Is it possible to get new drivers?

Category:
5 REPLIES 5

‎08-27-2021 07:22 AM

HP Recommended

Hi:

 

What model wifi adapter does your notebook come with?

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‎08-27-2021 09:13 AM

HP Recommended

where can i check it?

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‎08-27-2021 09:21 AM

HP Recommended

Go to the device manager.

 

Click to expand the Network adapters device manager category and there you will find the name and model number of the wireless network adapter.

 

If you do not see a wireless adapter listed there, see if there is a device labeled as a Network Controller elsewhere in the device manager.  It will have a little ! mark next to it.

 

If you find the Network Controller device, please post the hardware ID for it so I can figure out model wifi adapter it is.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

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‎08-27-2021 09:37 AM

HP Recommended

you mean this? sorry but i'm really bad at those thingsobraz_2021-08-27_173624.png

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‎08-27-2021 10:06 AM

HP Recommended

Hi:

 

Yes, that is what I was looking for.

 

The only suggestion I can offer, would be to see if this updated Realtek wifi driver works...

 

https://ftp.hp.com/pub/softpaq/sp121001-121500/sp121426.exe

 

 

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