embedded by hacker 13 other people using my network address,can not connect to a computer.

[togofor]

My Laptop HP was hacked and runied,they also messed up my eprint wireless photo smart printer series 310.it is old but still good. They embedded 13 other people on it using my network address.So i can no longer connect to a computer, just can copy.Is there a way to get this stuff off and be able to use it anymore or is it no good now.Hop someone can help me.Thanks jabber

[WAWood · Accepted solution]

@togofor

Sorry, but I don't have very good news for you ...

Since there's no practical way to determine what the "hackers" loaded onto your PC, the only solution at this point is a full factory reset -- and that is done using HP Recovery Media.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com

When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.