error red

[Santiagocotri]

Solución de red no disponible y no abre mas la aplicacion

[Max3Aj]

Hi @Santiagocotri, Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

The error you're seeing typically indicates a network-related issue that may be affecting HP services or applications like HP Support Assistant. Here's how you can troubleshoot and resolve it:

1. Restart Your Notebook

• A simple restart can often resolve temporary glitches.

2. Check Network Connection

• Ensure Wi-Fi is turned on (look for a wireless key or icon).
• Try connecting to another network to rule out router issues.
• Restart your router/modem by unplugging it for 10 seconds and plugging it back in.

3. Run HP Network Diagnostics

Use HP Support Assistant to run the built-in Network Check tool:

• Open HP Support Assistant from the taskbar or search bar.
• If not installed, download it here: Download HP Support Assistant 
• Select your device > Go to Troubleshooting and Fixes > Click HP Network Check.
• Follow the prompts to diagnose and fix network issues .

4. Update Network Drivers

• Press Windows + X > Select Device Manager.
• Expand Network Adapters > Right-click your Wi-Fi adapter > Choose Update Driver.
• Restart your PC after updating.

5. Use Windows Network Troubleshooter

• Right-click the network icon in the taskbar > Select Troubleshoot problems.
• Follow the on-screen instructions to resolve detected issues.

6. Reinstall HP Support Assistant (if it won’t open)

• Uninstall the current version via Control Panel.
• Reinstall from here: HP Support Assistant | HP® Support

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

Regards,
Max3Aj