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scombosteo
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Message 1 of 2
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ethernet and wifi disabled

HP Recommended
HP655
Microsoft Windows 8.1 (64-bit)

product: HP655 notebook-serial no.[edit]

OS: Windows 8.1 Pro

There is no way to use internet connection.I downloaded the last drivers with another laptop by support.hp.com.

It contains ralink radio model rt3290 and still doesn't work.

I checked the device manager at network adapters and there are two things.

1)802.11n Wirelless LAN card and that seems ok.

2)Realtek PCIe GbE Family Controller with a yellow triangle and the exclamation mark in the middle.

 

Any help,please...

 

Thanks..

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 2
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HP Recommended

@scombosteo Welcome to HP Community!

 

I understand that the ethernet and wifi disabled.

 

Please perform the below steps and check.

 

To enable OpenVPN offerings to work over Wi-Fi, it is necessary to disable one or two services in Windows 10 that have been set up by the Hotkey Support Driver.

  • Press Windows+R, type "services.msc" in the box, and press OK.
  • Search for a service called "HP LAN/WLAN/WWAN Switching UWP Service"
  • If it is present, right click on the service, and select Properties
  • Change the startup type to Manual
  • Click Apply 
  • Search for a service called "LAN/WLAN/WWAN Switching Service"
  • If it is present, right click on the service, and select Properties
  • Change the startup type to Manual
  • Click Apply 
  • Reboot the computer and try the VPN on Wi-Fi.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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