ethernet and wifi disabled

[scombosteo]

product: HP655 notebook-serial no.[edit]

OS: Windows 8.1 Pro

There is no way to use internet connection.I downloaded the last drivers with another laptop by support.hp.com.

It contains ralink radio model rt3290 and still doesn't work.

I checked the device manager at network adapters and there are two things.

1)802.11n Wirelless LAN card and that seems ok.

2)Realtek PCIe GbE Family Controller with a yellow triangle and the exclamation mark in the middle.

Any help,please...

Thanks..

[praveen196]

@scombosteo Welcome to HP Community!

I understand that the ethernet and wifi disabled.

Please perform the below steps and check.

To enable OpenVPN offerings to work over Wi-Fi, it is necessary to disable one or two services in Windows 10 that have been set up by the Hotkey Support Driver.

• Press Windows+R, type "services.msc" in the box, and press OK.
• Search for a service called "HP LAN/WLAN/WWAN Switching UWP Service"
• If it is present, right click on the service, and select Properties
• Change the startup type to Manual
• Click Apply 
• Search for a service called "LAN/WLAN/WWAN Switching Service"
• If it is present, right click on the service, and select Properties
• Change the startup type to Manual
• Click Apply 
• Reboot the computer and try the VPN on Wi-Fi.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!