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‎10-02-2016 02:47 PM

HP Recommended
Product: Pavilion HP500-A60
Operating System: Microsoft Windows 8 (64-bit)

I have a Pavilion Desktop model HP500-A60. I just switched over to Time Warner Cable since they were offering up to 200mbps internet speeds. There module is connected to my computer with an ethernet cable and it has a wireless wifi to my television set. I took a speetest and it shows I am receiving only 9.58mbps out of my internet computer connection. Their tech dept told me maybe I need a new ethernet card. I had a computer service run a diagnostic test and they attached a wireless adapter to my computers' motherboard, At least then I received around 48-49mbps for two days....then it went to 30's and then 20's and now I am only receiving 9,58 download speed for the past 4 days. I ran the speedtest a number of hours between 8am and 11pm with the same results. Now I dont know what to do. Can anyone shed some light to my problem and advise me what can I do next? Please help me if you can. Many Thanks.

Norman

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-03-2016 01:55 PM

HP Recommended

Thank you for the info but it doesn't resolve my issue.

Norman

View solution in original post

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4 REPLIES 4

‎10-02-2016 03:13 PM

HP Recommended

Hi,

 

Your machine LAN card is

 

I think it is soldered to the motherboard. And your machine has no spare slot to add a faster card

 

Image of motherboard

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎10-03-2016 01:55 PM

HP Recommended

Thank you for the info but it doesn't resolve my issue.

Norman

Was this reply helpful? Yes No

‎10-05-2016 05:03 PM

HP Recommended

Hi,

 

I actually use the following adapter for some of my laptops which don't have RJ45 port

 

               https://www.anker.com/products/A7514041

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎10-05-2016 09:34 PM

HP Recommended

This might solve my problem. Many Thanks

Norman

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