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mccrack85
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Message 1 of 2
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ethernet port is not recognizing modem and connection

HP Recommended
Microsoft Windows 10 (64-bit)

HP Envy m4-1115dx Notebook 

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banhien
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Level 19
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Message 2 of 2
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@mccrack85 

 

Your machine has 10/100/1000 Gigabit Ethernet LAN (RJ-45 connector). What is your modem ? Do you use a right CAT5e or CAT6 cable ?  Can you see light when plug in the cable and what is its color ?

 

Regards.

BH
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