Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

ethernet port is not recognizing modem and connection

HP Recommended
Microsoft Windows 10 (64-bit)

HP Envy m4-1115dx Notebook 

Level 19
Level 19
90,975 90,852 11,705 25,065
Message 2 of 2
Flag Post
HP Recommended



Your machine has 10/100/1000 Gigabit Ethernet LAN (RJ-45 connector). What is your modem ? Do you use a right CAT5e or CAT6 cable ?  Can you see light when plug in the cable and what is its color ?



**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation