Solved: Re: hacked? - HP Support Community

ally1 · ‎03-18-2016

a man has been calling me. hes not from hp or the antivirus software i have. Is he a hacker?

PeerOne · ‎03-18-2016

@ally1 wrote:
a man has been calling me. hes not from hp or the antivirus software i have. Is he a hacker?

Put this way if you didn't request service calls or are on a Service Ticket then consider it a scam and don't give remote access to your laptop or email acccount or any identifying information about you. No one from Microsoft support nor HP support will call unless you give your consent for them to call you. Also I would report that to HP support or Microsoft support depending on whom they say they are representing also ask them to give their Empolyee ID number and Call back number. That will make them think twice about calling you. This is a good method to force them to identify themselves and then you can call HP or Microsoft Support and give the info to verify this is legit.

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visruth · ‎03-18-2016

Hi,

Most probably yes.

Don't reveal any personal details, banking/credit card details or your machine details or give access to him to your machine remotely.

Regards

Visruth

PeerOne · ‎03-18-2016

@ally1 wrote:
a man has been calling me. hes not from hp or the antivirus software i have. Is he a hacker?

Put this way if you didn't request service calls or are on a Service Ticket then consider it a scam and don't give remote access to your laptop or email acccount or any identifying information about you. No one from Microsoft support nor HP support will call unless you give your consent for them to call you. Also I would report that to HP support or Microsoft support depending on whom they say they are representing also ask them to give their Empolyee ID number and Call back number. That will make them think twice about calling you. This is a good method to force them to identify themselves and then you can call HP or Microsoft Support and give the info to verify this is legit.

-------- Looking for HP driver support When Windows 10 O/S isn't Supported ------
Windows 10 drivers may be available through Windows Update

Click 'Learn More' below for steps on using Windows Update to determine what drivers might be available for your product. Please be aware that HP does not guarantee Windows 10 drivers will be available from Windows Update.
Learn more
-------------------------------------------------------------------------------------------------- This is a HP USER community forum.
-----------------------------------------------------------------
BTW, Millions of folks have gone back from Win10 to their prior O/S -- something you don't hear about from MS. by WAWood but ALL to TRUE
------------------------------------------------------------------------------------------- Those that want HD Gaming should plan to invest in a Gaming Laptop to handle those requirements. Eamples GTA V or Crysis 3.

Vape · ‎05-21-2017

Yeah dont do it! I fell for it paid 349.00 for "protection" against EVERYTHING supposedly. He remotely cleaned up my computer and next thing u know my web cam is on and hes doing 2 trials of something. Then he brought up something i looked up on my tablet! Then a day or 2 later i was cooking dinner and my web cam just came on out of the blue. So i gave them filthy gestures and finally closed it out. Ive filed reports with the local sheriffs dept and they took a report but said were too small of a dept to be able to investigate the computer so he took a police report, also filed a complaint with the f.b.i., notified all 3 credit bureaus, credit card companies, internet provider, and hp. Is there anyone ive forgotten? And what do i do now? My credit card company filed a dispute for the charges, but i dont know whether i should trash the computer or have it restored to factory settings. Ive put alot of money into this computer already i hate the thought of just junking it. Also my internet provider said to bring in my equipment and theyll swap it out for new i.p. address but i heard thats not necessary. As of now the notebook is unplugged feom everything and shut off with the battery removed. Somebody please help! Im not computer literate...obviously. Im a wreck. I dont know where to begin, theres 3 of us living in the home whos identity could have been breached. If anyone has suggestions im willing to listen to anything at this point! Thank you

Username_Omen · ‎05-27-2017

Tip: Put tape or something that doesnt allow light through over your webcam.

Username_Omen · ‎05-27-2017

Ps: if your skilled enough, you can try to disable and/or stop windows and third party remote control services, disable/uninstall drivers for things like your webcam(do this at your own discretion). Have a gr8 day

togofor · ‎09-21-2018

That is the same thing that happned to me with my laptop,ended up having to get rid of it as no one could get it out.but they messed up my printer to am trying to see if it can be fixed.sorry about yours.

hacked?

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