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- how activate sim card

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07-04-2023 11:22 AM - edited 07-13-2023 10:34 AM
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Update Example plate and description
Many computers include a Sim card slot -
What might be missing is the WWAN module that is also required to use that Sim card to connect to your Mobile carrier.
What?
Not all computers include the required WWAN Mobile Broadband module.
The WWAN option must be purchased with the computer or be part of the purchase bundle.
If the SIM card is recognized when inserted into the correct Port - that is, the SIM card is appropriate for the Port and is correct for the Service Provider in the region - AND if the card is a recent enough physical version of that SIM card hardware, (then) Settings > Network & internet will display the known information about the installed card.
What can go wrong?
So many things... including (and not limited to)...
- Incorrect insertion - backwards, upside down, bent, not making contact
- Dead SIM card or one that has been disabled
- The SIM card does not match the region, the intended service provider
- WWAN module or the SIM card are not powered / enabled / activated
- Missing WWAN driver
- Missing Windows Updates
- Outdated BIOS
If the SIM card is tied to an active Cellular Service Account for the service, that information will be displayed in Settings > Network & internet
The Device Manager displays detected hardware
Sample Device Manager Check > WWAN hardware > Devices by type
---- ---- ---- ---- ---- ---- ---- ---- ----
WWAN / Mobile Broadband adapter / module
Many laptops include the sim card slot -- not all computers include the necessary WWAN module inside the computer that provides the SIM card a way to talk to the Mobile Broadband network provider.
Where supported in the hardware, the Mobile Broadband adapter module is an option -- add the feature during a custom build purchase order. The WWAN option might come as part of a bundled purchase.
The SIM card, when tied to a provider's mobile network account, allows you to use that carrier's network.
Sample - CTO - partial list of purchased parts in the computer
Combo, vPro
•8 Cell 94 WHr Long Life Battery
•Integrated Tile Capable
•Intel® XMM 7360 LTE-Advanced Mobile Broadband (Cat 9)
•Integrated HD 720p Infrared (IR) DualAryMic Webcam
•Destination Country Kit Localization
Sample - Open
Page 43
Check your Device Manager to find the network adapter options available in your system.
“Devices by type”
Control Panel > icon view > Device manager
Tab View >
Check Show hidden devices
Check Devices by type
Expand Network adapters
Find / Right-Click on …XMM ™7360 LTE-A > Properties
Tab General > Item Device Status
Tab Details > Item Property > Device description
Check the list for an LTE / WWAN / mobile adapter
General Example - Device Manager - Network Adapters - WWAN / LTE
Device_Manager_Network_Adapter_Mobile_Broadband_Adapter_WWAN_5
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,
Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance
Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
Enter the device type and model name of your HP product
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