Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-22-2017 01:49 PM

HP Recommended
Product: Officejet Pro 8610
Operating System: macOS 10.12 Sierra

how do I unlock wireless setup wizard on my HP Officejet Pro 8610. I have a new wifi system and need to enter the new wifi info on the printer.  This is maddening!

16 people had the same question
2 REPLIES 2

‎05-23-2017 10:42 AM

HP Recommended

Hi @Buck51,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I understand you have an Officejet 8610 and are needing to unlock the wireless setup wizard. I will definitely do my best to assist you with this.

 

Let's start by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Now go to the Security Tab - Administrative Settings.
  • Uncheck the "Control Panel Lock".

If the issue persists, I would suggest you perform an advanced reset on the printer. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
 
Let me know how that goes. Good luck!
Cheers 🙂

Jeet_Singh
I am an HP Employee

Was this reply helpful? Yes No

‎12-17-2018 11:22 AM - edited ‎12-17-2018 11:28 AM

HP Recommended

Ive tried the above instructing and  did not work, Nothing has changes since this happened it was working one day and then not the next day and wont operate due to it needs wifi and the settings are locked

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.