how to turn web services on Hp officejet Pro 6968 to scan directly from Printer to Gmail

[Masar]

how to turn web services on Hp officejet Pro 6968 in order to be able to scan directly from Printer to Gmail

[MKazi]

@Masar

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

I understand that you have an HP OfficeJet Pro 6968 All-in-One Printer. I read that you need assistance in setting up scan to email and would like to enable web services. I'll do my best to help you.

I did some research and came across the user guide for the printer. The page# 34 onwards has detailed information on how to setup scan to email. And page# 82 onwards has information about setting up web services. 

Here are some additional details that might help:

Depending on your printer model and email application, you can attach a scan to an email with options on the printer control panel or you can use HP Scan from the computer.

1. Confirm the following requirements for the scan to email feature. If you do not meet these requirements, you can manually attach the file to an email message by saving the scan to a folder on the computer.

   • In most cases, scan to email works only when a local email client such as Microsoft Outlook, Live Mail, or Mozilla Thunderbird is installed and setup on the computer.

   • Web-based email accounts (Gmail, Yahoo Mail, Hotmail) must be configured through your local email client to scan to them. Check your local email support site for additional information.

2. Start the scan, depending on your printer type.

   • Printers with touchscreen or LCD menu control panels: From the Scan menu on the printer, select your computer name, and then select Email as PDF or Email as JPEG A new email message automatically opens on the computer.

     Additionally, some Web-enabled HP printers have a Scan to Email app in the Apps menu that sends emails directly from the printer using your printer's ePrint email address.

   • Printers with buttons only or printers without scan to email menu options: Continue to the next step to start the scan from the computer.

3. Search Windows for 'HP', click your printer model name in the results to open HP Printer Assistant, and then click Scan a Document or Photo to open HP Scan.

4. Select one of the email-related shortcuts (Photo to Email, Document to Email, Email as PDF, or Email as JPEG), and then click Scan.

   The scan preview opens.

5. Click Send.

   A new email message automatically opens with the scan attached.

I sincerely hope this fixes the issue. Keep me posted. All the best! 🙂

[Masar]

Very disappointing, none of the information you sent was relative to my question, it just waisted my time. If you have a technical team let them respond, not armatures please. 

[DavidSMP]

Hi @Masar,

I read the post. Thanks for responding. Please check the user guide: http://hp.care/2BMlYPz  refer to pages 82-85 on how to work with web services.

Please try these steps and check if it gets fixed. If the issue persists, then contact HP phone support for further assistance.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!