hp bluetooth mouse z5000 driver windows 10

[Jemski]

hp bluetooth mouse z5000 driver windows 10 - I have a Lenovo ThinkPad running Windows 10 and I have paired my mouse, it says it is ready to go, the mouse cursor starting 'thinking' (converts to round circle) but then nothing happens.... how do I can the mouse to control the cursor?

[Barachiel]

@Jemski

Welcome to HP forums.

• Run HP Support Assistant to make sure all the drivers on your computer is updated, including BIOS. Click here for assistance.  

• Once all the drivers are updated, please run a system test on your notebook by tapping F2 or ESC on start up to enter the system diagnostics mode. Click here to know more.  

Keep me posted. 🙂

[Jemski]

Hi - thanks for the help. Please note, I don't have an HP notebook, just a mouse. I have aLenono laptop, will HP Support Assistant still work?

[Barachiel]

@Jemski

If that's the case, then make sure all the drivers and windows are up to date. Once everything are updated, Re-start the computer and the mouse, and then try to pair again.

Let me know. 🙂

[erdema]

All You said is done, nothing changed. Win 10 says in BT section that HP Z5000 paired. But, mouse never starts. Shut down, restart etc all is done. Nothing changed. 

[The_Fossette]

@erdema,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues with the Bluetooth mouse.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c06100754

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!