hp envy battery recall

[Liranzo56]

Hi, I have an envy m6-k125dx laptop that I believe has a battery issue, because everytime I unplug the laptop, it powers off immediately, and eventually leaving me to lose everything. It blacks out and in order to turn it back on I must plug it in and power it on. Its been this way ever since & I wanted to find some sort of battery recall option that I had seen somewhere but can't manage to find it.

If its possible I'd like advice on what to do, and how I can resolve this issue. I work with this laptop day and night, and being unabe to take it with me is truly a big situation for me. If I can get help on this I'd truly appreciate it. 

[Dragon-Fur]

@Liranzo56

Product: Envy M6-K125dx

Operating System: Microsoft Windows XP

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@Liranzo56 wrote:

Hi, I have an envy m6-k125dx laptop that I believe has a battery issue, because everytime I unplug the laptop, it powers off immediately, and eventually leaving me to lose everything. It blacks out and in order to turn it back on I must plug it in and power it on. Its been this way ever since & I wanted to find some sort of battery recall option that I had seen somewhere but can't manage to find it.

If its possible I'd like advice on what to do, and how I can resolve this issue. I work with this laptop day and night, and being unabe to take it with me is truly a big situation for me. If I can get help on this I'd truly appreciate it. 

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This notebook is not built to run XP - assuming you are actually doing so, lots of things are not going to work as expected.

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

And / Or

Testing and Calibrating the Battery (Windows 10)

Document includes information and link for using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

Tips for extending / improving battery service

Microsoft - Battery saving tips

The battery might be on a Recall List:

• HP Replacement programs and product recalls
  • Calls: HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program

• Advisory c05864001: HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacemen...

• Calls: HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program (includes Battery Check download)

When you open the Software and Driver Website Support for this computer,

the following alert is displayed:

Alert

AC Power Cord Safety Recall and Replacement Program
View article

Reference and Resources – Places to find help and learn about your Device

Device Homepage

Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more

HP ENVY TouchSmart m6-k125dx Sleekbook (ENERGY STAR)

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