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‎04-23-2020 10:24 AM

HP Recommended
Product: ryzen5
Operating System: Microsoft Windows 10 in S Mode

bought this hp last night. it doesnt see my wifi but i can turn on my hot spot on my phone and it does recognize that. i have played with this thing to my wits end. i have done everything that the support offers. nothing has worked yet

 

1 REPLY 1

‎04-27-2020 06:05 AM

HP Recommended

@Charlton1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Select the Start button, then select Settings > Network & Internet > Mobile hotspot.
  2. For Share my Internet connection from, choose the Internet connection you want to share.
  3. Select Edit > enter a new network name and password > Save.
  4. Turn on Share my Internet connection with other devices.
  5. To connect on the other device, go to the Wi-Fi settings on that device, find your network name, select it, enter the password, and then connect.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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