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Charlton1
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hp not seeing available wifi

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ryzen5
Microsoft Windows 10 in S Mode

bought this hp last night. it doesnt see my wifi but i can turn on my hot spot on my phone and it does recognize that. i have played with this thing to my wits end. i have done everything that the support offers. nothing has worked yet

 

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Echo_Lake
HP Support Agent
HP Support Agent
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@Charlton1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Select the Start button, then select Settings > Network & Internet > Mobile hotspot.
  2. For Share my Internet connection from, choose the Internet connection you want to share.
  3. Select Edit > enter a new network name and password > Save.
  4. Turn on Share my Internet connection with other devices.
  5. To connect on the other device, go to the Wi-Fi settings on that device, find your network name, select it, enter the password, and then connect.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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