• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Spectre x 360
Microsoft Windows 10 (64-bit)

I don't get to connect the pen, followuing the manual instructions. Is this pen with blutooth? How could I verify that the pen is in "on" status? ThankYou very much

3 REPLIES 3
HP Recommended

Hi @sergio_bondi

 

Welcome to the HP Support Community. 

 

To enable the pen, touch the tip of the pen to the screen of your Notebook PC. Connectivity of the pen is not through the Bluetooth feature but through the digitizer. 

 

Please refer to this video link for more details - How to Set Up and Use the HP Pen

 

If you are experiencing an issue customizing the buttons on HP Pen, download and install the HP Touchscreen Firmware Update from this link


Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

HP Recommended

Sorry,it's not OK. I try to change the battery inclusive in the product package,perhaps is discharged. Thanks for Yr support.

HP Recommended

@sergio_bondi

 

Thanks for replying. 

 

If the issue still persists, I'd suggest you Contact HP in your region, they should be able to help.

 

Have a great day. 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.