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‎04-02-2020 01:35 AM

HP Recommended
Product: HP Spectre X360 convertable
Operating System: Microsoft Windows 10 (64-bit)

Hi

I bought the hp spectre rechargeable mouse 700 with my new laptop the Bluetooth connection instructions for the mouse are not clear at all do I have to keep the Bluetooth receiver in the USB port on my laptop to use the mouse.

1 person had the same question
3 REPLIES 3

‎04-05-2020 01:26 AM

HP Recommended

Hi @Angeden

 

Welcome to the HP Support Community. I'd be happy to assist you with the mouse. 

 

The Dongle is provided just in case your computer does not support the Bluetooth feature. 

 

I hope this answers your question 🙂 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎04-05-2020 11:08 AM

HP Recommended

Hi

My laptop supports Bluetooth it a new hp spectre x369 15 I both the mouse and the laptop together at the same time. 

 

The wireless mouse doesn't work unless the Bluetooth receiver is plugged in the USB port, can you talk me through the process if using the mouse without the receiver being plugged in please. 

 

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‎04-05-2020 11:07 PM

HP Recommended

Appreciate you trying the steps @Angeden

 

I'd suggest you Contact HP in your region regarding this. 

 

Have a great day! 

Asmita
I am an HP Employee

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