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christina24
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hp spectre rechargeable mouse 700 bluetooth not connecting to laptop

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HP Spectre Rechargeable Mouse 700 Bluetooth
Microsoft Windows 10 (64-bit)

Posted this on 4/26 and I'm not sure what happened but my post disappeared. I'm reposting this because my mouse still doesn't work. 

 

hi,

 

I bought the HP spectre rechargeable 700 mouse around February. It worked ok for about a month and occasionally once in a while it'd stop working. I would disconnect the mouse and reconnect it; that seemed to do the trick. However the entire month of April it stopped working completely and my laptop (an HP Spectre laptop) doesn't detect it at all. Every time I click "add a device" + "add mouse" the mouse doesn't show up on the list.

 

I've tried several things already:

- charging the mouse overnight (it would stay stuck at 25% according to the bluetooth menu in my laptop, so I don't know what that's about).

- turned the mouse on and off

- turned the laptop on and off

- disconnected the bluetooth on and off.

- plugged the mouse into my usb port, even though I bought this mouse for the sole purpose of using the bluetooth due to having only one usb port in this laptop. Not that it mattered because the cursor didn't move either, so it was useless!

 

I've done everything I can with this mouse; tried googling what the issue could be if it's my laptop but my bluetooth seems to be connecting fine with the other devices I tested. I have no access to my manual for this mouse either due to the pandemic as it's not in my home and I can't simply go get it. I can't find the manual for this on the HP website. 

 

Not really sure where to go from this point but it's kind of driving me crazy especially considering how crazy expensive this mouse is. Please please please help, thank you so much.

2 REPLIES 2
Echo_Lake
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@christina24

Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the HP mouse,
Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:
 www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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American_London
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After searching high and low, I found a video in Spanish that flashed the User Guide.  To reconnect via Bluetooth, press the selector button under the power button for less than 2 seconds.  The little white lights will flash to the left.  As you press the selector button, the lights move from top to bottom.  The top light is the USB dongle connection.  Press the selector again and the second light will light up.  Now hold the selector button for more than 3 seconds.  You should now see the charge indicator light above the power switch alternate between orange and white.  The mouse is now in Bluetooth pairing mode and you should be able to select it on  your laptop.  The selector button can be stubborn, so you may need to try this a couple of times.  You can then move to the next Bluetooth connection (third light from top) and repeat the pairing procedure for a second device.  Do this again for the last light and you have connected to three different Bluetooth devices.  A fourth device will require you to use the USB dongle.  Good luck.

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