• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-20-2021 04:22 PM

HP Recommended
Product: Hp pavillion g6-ic56nr notebook PC
Operating System: Microsoft Windows 7 (64-bit)

Hp Support assistant has stopped working

1 REPLY 1

‎03-23-2021 07:53 AM

HP Recommended

@bojos12

 

Welcome to HP Support Community


Please uninstall the HPSA and restart the Notebook

 

Next clear the Cache and Temp files

 

  1. Click the Windows + R key to open Run
  2. Write temp into the Open field and click OK or hit Enter
  3. Select all the files you want to get rid of and right click to delete
  1. Click the Windows Start button and then the Settings icon
  2. Select the Settings tab
  3. Select the Storage tab from the left sidebar
  4. Toggle the Storage Sense button to the On position
  5. You can also choose how Storage Sense handles temporary files and items in the Recycling Bin
  6. To customize your Storage Sense routine, click on Change how we free up space automatically in the Storage tab and set your preferences

Restart the Notebook and download the HPSA again

 


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->