• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

I need to reinstall my HP wireless mouse driver on my chrome os laptop. how do I do this?

1 REPLY 1
HP Recommended

Hi @,

Welcome to the HP Support Community! 

 

Thanks for reaching out about your concern!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

Chrome OS does not support traditional driver installations like Windows or macOS, but your HP wireless mouse should work automatically via plug-and-play. If your mouse isn't working, try these steps:

1. Check Connection Type

USB Receiver (2.4GHz Mouse):

  • Unplug the USB dongle, wait 5 seconds, then plug it back in.
  • Try using a different USB port.
  • Restart your Chromebook and check if it works.

Bluetooth Mouse:

  • Click on the Clock (bottom-right corner) > Settings ⚙️ > Bluetooth.
  • If your mouse is listed but not working, remove it and re-pair.
  • Ensure your mouse is turned on and in pairing mode (check the manual for instructions).

2. Restart Chromebook

  • Sometimes a simple restart can fix connection issues.

Let me know if you need more help! 😊

 

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.