hp wireless speaker s6500 not charging

[mneradmr]

im sure the problem isnt the charger because i tried many . i really dont have time to buy a new one . really need  a solution 

[A4Apollo]

Hey there! @mneradmr, Thanks for stopping by the HP Support Forums!

I understand you have issues charging the Bluetooth speaker.

Also, I understand your concern and situation so don't worry I'd like to help you out.

Have you tried connecting the speaker to a different device?

Is the Bluetooth speaker completely charged?

Have you tried checking with a different USB cable?

Try checking with a different USB cable and a different wall outlet.

Check if the cables are securely connected to the bluetooth speaker.

Battery light

• When the light is on, the batter is charging.

• A blinking light indicates the battery is low.

• When the light is off, the battery is charged.

Refer this article to know more information about setting up Bluetooth speakers. Click Here

If the issue still persists after trying out the steps. It is a hardware issue with the bluetooth speaker.

I will share you few details through a private message about the service options for the bluetooth speakers.

Please watch your inbox for more information.

Let me know if this works!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Forza67]

No, I know the instructions in the manual.

But it did not help. Light is  NOT on while charging, also the batter is  not charging anymore.

Also tried other cables without any luck.

Please can you help me?

[Echo_Lake]

@Forza67
Thank you for posting on the HP Support Community.

This sounds like hardware related issue with the HP wireless speaker. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.